Shipping Policy – Franmar Signature Line LLC
Effective Date: 6/01/2025
1. Processing & Handling
All orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed on the next business day. If there is a high volume of orders, processing times may be extended. Customers will be notified via email if there is a delay.
2. Shipping Methods & Rates
We offer various shipping options through USPS, FedEx, and UPS to ensure reliable delivery. Shipping rates are calculated at checkout based on package weight, size, and destination. Free shipping may be available on orders over $XX (if applicable).
Estimated Delivery Times
- Standard Shipping: 3-7 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: 1 business day
Note: Delivery times are estimates and may vary due to carrier delays.
3. International Shipping
Currently, we only ship within the United States. International shipping options may become available in the future.
4. Order Tracking
Once your order has shipped, you will receive an email with a tracking number. You can check the status of your shipment using the provided tracking link.
5. Lost or Delayed Shipments
Franmar Signature Line LLC is not responsible for delays caused by carriers, weather conditions, or unforeseen circumstances. If your package is lost in transit, please contact us at franmar0193@gmail.com or +1 (713) 585-0268, and we will assist you in filing a claim.
6. Returns & Exchanges
At Franmar Signature Line LLC, we strive to ensure customer satisfaction. However, due to the nature of our products, we have specific return conditions that must be met.
Eligibility for Returns:
We accept returns within 30 days of delivery, provided the item is unused, in its original condition, and in its original packaging.
Non-Returnable Items:
To maintain product quality and hygiene, we cannot accept returns for items that have been opened, used, or damaged after delivery. This includes:
- Items that show signs of wear, tampering, or improper handling.
- Products with broken seals or removed packaging.
- Items damaged due to improper use or customer negligence.
- Perishable or personalized items (if applicable).
If an item arrives damaged or defective, please contact us within 48 hours of delivery at franmar0193@gmail.com or +1 (713) 585-0268 with clear photos of the issue. We will assess the case and provide a replacement or refund if necessary.
Refunds & Processing:
Once we receive an eligible returned item, we will inspect it and process the refund within 5-7 business days. Refunds will be issued to the original payment method.
Exchanges:
If you wish to exchange an item, please reach out to our support team to verify eligibility.
7. Contact Us
For any questions or concerns regarding returns, please contact us:
📧 Email: franmar0193@gmail.com
📞 Phone: +1 (713) 585-0268